Update: Widespread reports of Delta errors are leaving players unable to log-in to The Division.
Original Story: Some players are struggling to find and boot up The Division's Underground DLC content after this morning's 1.3 patch.
Not to worry, there are a number of simple solutions to take care of the niggles.
Firstly, if you're seeing the Underground as "offline" in-game, you'll need to complete the Secure Quarantine Center side mission first. You'll see it right there on the map, in the Tenderloin District, near the corner of West 23rd and 7th.
If you're on Xbox One and arrive at the terminal but are told you don't have the Underground expansion, come out of the game and go to Manage Game on the main menu. In the Ready to Install area you'll see "Tom Clancy's The Division: Underground". Click on this, it's jut a license, which will update very quickly and allow you to access your DLC.
If you're using the Uplay client on PC and can't see or access the DLC you'll just need to restart the Uplay client again. You'll now be prompted to activate the DLC. This solution will work on Steam too.
UPDATE
If you're still having trouble on PC, Ubisoft has said it's aware of a problem with the DLC not registering as owned and is looking into a solution.
We are aware of an issue on PC where the Underground DLC will not show as Owned despite owning the Season Pass. This is being worked on.
— The Division (@TheDivisionGame) June 28, 2016
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There are also a lot of Delta errors - people being unable to reach the server and get online on PC and Xbox One, in normal talk. Ubi is looking into it, we'll update when possible.
We are aware of connectivity issues leading to Delta errors. We’re looking into it
— The Division (@TheDivisionGame) June 28, 2016
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Delta error 20001082 & extended waiting queues: these connectivity issues are under investigation
— The Division (@TheDivisionGame) June 28, 2016
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Update 2: As of 4pm GMT (5 hours since the new DLC went live) many players are having difficulty logging in and playing The Division on Xbox One and PC.
Players are facing the Delta error, which is basically stating that servers are not available. We've had this problem ourselves, and when we have accessed the game, we've been kicked back out at loading screens.
Massive has said that queues are easing, but a fix for the Delta error is being worked on.
(1/2) The issue causing queues for players in update 1.3 has now been fixed. Thanks for your patience.
— The Division (@TheDivisionGame) June 28, 2016
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(2/2) However, players may still experience some Delta errors. Fix is currently being worked on.
— The Division (@TheDivisionGame) June 28, 2016
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It now seems the problems are fixed.
Servers are now back online. Thank you for your patience.
— The Division (@TheDivisionGame) June 28, 2016
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If you're lucky enough to be online and playing the game but struggling to work out how to start the new content, read on below...
The Division's Underground DLC contains the new Dragon's Nest incursion, more gear sets, new weapons and the randomly generated Operations levels.
Here's hoping you managed to get everything up and running. The Underground DLC is a worthy upgrade through which you'll net some fantastic new gear, so be sure to keep trying if you haven't managed to get it started already. See you in the metro, agent.
