If your pre-registration rewards are missing in BLEACH Mirrors High, first verify your account link, check both your in-game mailbox and the event tab, and then submit a single customer support ticket with your User ID if the items remain undelivered.

Step-by-Step Missing Reward Checklist

Before contacting customer support, work through these initial checks to confirm whether your rewards are already available or blocked by an account mismatch:

  1. Verify Your Account Linking: Ensure your active game account is bound to the exact email address or platform login used during the pre-registration campaign.
  2. Check the In-Game Mailbox: System messages containing pre-registration milestone rewards often deliver items automatically upon initial log-in.
  3. Inspect the Event Tab: Some campaign bonuses require a manual claim action inside a designated launch event banner rather than direct mailbox delivery.

How to Submit a Support Ticket

If your rewards fail to arrive after checking your mailbox and event tab, prepare evidence to support your claim before contacting customer service.

Required Account Details

  • User ID: Open your profile settings screen to locate your unique numerical ID.
  • Proof of Registration: Take screenshots of your original pre-registration confirmation email or your store app page displaying pre-ordered status prior to release.
  • Missing Items List: Specify the exact milestone items or summoning materials missing from your inventory.

Ticket Submission Guidelines

Submit your details through the in-game support portal once. Avoid filing duplicate tickets for the same issue, as submitting multiple entries clogs the support queue and delays resolution times during high-traffic launch periods.

Monitoring Fixes and Server Compensation

Developer responses to widespread distribution delays generally follow two paths:

  • Direct Ticket Resolution: Support agents review your submitted account ID and registration proof against internal databases to manually grant missing items.
  • Server-Wide Distributon: If automated tracking bugs affect large groups of players, developers frequently push widespread fixes or compensation packages directly to player inboxes. Check the in-game news banners and official social channels daily for status updates on known distribution issues.
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Michael Smith

Michael Smith

Michael covers live-service games, events, reward systems, and efficient daily routines, turning frequent updates into clear actions for players.