How to Delete or Cancel an Account in Mobile Legends: Bang Bang.US

To delete an account in Mobile Legends: Bang Bang.US, access the in-game Customer Service menu, select Account Problem, and submit an Account Deletion application. The system queues the profile for permanent removal after a mandatory 30-day cooling-off period. To cancel a pending deletion, log into the game using your linked credentials at any point during that 30-day window and confirm the prompt to revoke your request.

How to Submit an Account Deletion Request

Submit an account deletion application directly through the in-game support portal:

Open Customer Service: Tap the headset support icon in the upper-left corner of the main lobby screen, located next to your profile avatar.
Open the Account Menu: Select Account Problem from the list of support categories.
Select Account Deletion: Tap Account Deletion (or Apply for Account Deletion) to view the terms outlining permanent data loss.
Confirm Account Identifiers: Review the verification form to ensure your displayed Account ID and Server ID match the active profile shown on your profile card.
Submit the Request: Agree to the terms and tap Submit. The system will confirm that your application is logged and start the 30-day countdown.
Log Out: Exit the client immediately. Continuing to play matches or purchasing items after submission can trigger an automated activity flag that interferes with the deletion queue.

During the 30-day grace period, the profile enters an inactive state, preventing other players from searching for your username or inviting you to matches. Once the timer reaches zero, all data is permanently purged and cannot be recovered by customer support.

How to Cancel a Pending Deletion

You can halt the deletion process at any time before the 30-day countdown expires without opening a support ticket:

Launch Mobile Legends: Bang Bang.US.
Log in using your normal login method (Moonton Account, Google Play, Apple ID, or Facebook).
When the game detects the scheduled deletion, an on-screen prompt will appear notifying you of the pending erasure.
Tap Cancel Deletion (or Revoke Application) to clear the deletion flag.

The game immediately restores normal lobby access with all heroes, skins, emblems, and currency balances intact. If you wait until day 31 or later to log in, the profile will already be deleted, and the client will treat your credentials as a new level-one account.

Account Deletion Scope and Linked Services

Deleting your game profile wipes all internal server data but does not delete third-party platform accounts.

Account Data / Service	Deletion Result	Can It Be Recovered?
Hero and Skin Unlocks	Permanently deleted	No
Diamonds, Battle Points, and Tickets	Forfeited without refund	No
Emblem Levels and Talents	Reset completely	No
Rank History and Match Records	Erased from server leaderboards	No
Moonton Account Binding	Unlinked and disassociated	No
Third-Party Logins (Google / Apple / Facebook)	Unbound from deleted save data	Yes (usable for a new profile)

External accounts remain active. After the 30-day deletion process finishes, you can link those same Google Play, Apple ID, or social media accounts to a newly created profile.

Verification Requirements and Common Errors

The automated customer service system validates your security status before accepting a deletion request. If the system rejects the application, verify the following conditions:

Unrecognized Device or Network: Submitting a deletion request immediately after switching to a new phone or a new network can cause the system to block the ticket to prevent account takeovers. If a verification error occurs, play several casual matches on your primary home network to re-establish trusted device status, ensure your Moonton email is verified, and submit the form again.
Open Financial Disputes: Active payment disputes, chargebacks, or unresolved store tickets freeze account modification requests. Settle open billing inquiries before applying for deletion.