Puzzles & Survival: How to Redeem Codes on Android and iOS

To redeem gift codes in Puzzles & Survival, submit your code directly through the in-game settings menu on Android or via the official 37GAMES web portal on iOS, then claim the items from your in-game mailbox.

The redemption method depends on your device platform because iOS does not support in-app code redemption fields.

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How to Redeem Codes on Android and PC Emulators

Android and emulator players can enter codes directly inside the game client:

Open your Sanctuary and tap More in the bottom-right corner.
Tap Settings (the gear icon).
Select the Box or Account icon, then choose Redeem Code.
Enter your code into the text field.
Tap Claim.
Open your in-game Mail, check the System tab, and collect your reward items.

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How to Redeem Codes on iOS Devices

Apple device users must use the official external redemption portal:

Open a mobile browser and visit the official 37GAMES Puzzles & Survival redemption page.
Enter your Account ID (User ID) and choose your active Server (State).
Type or paste the gift code into the redemption field.
Complete the security captcha prompt.
Tap Redeem, then open the Puzzles & Survival app to claim your items from system mail.

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Where to Find Your Account Information

Using the iOS redemption portal requires your exact account identifiers to route items to the correct Sanctuary.

Account Detail	In-Game Location	Purpose
Account ID (User ID)	Tap Commander Avatar > Settings > Account	Identifies your unique account profile
Server / State Number	Sanctuary Map or Commander Avatar screen (e.g., S650)	Routes delivery to your specific server
Character Name	Top left of Commander Profile	Verifies you targeted the correct character

To locate your Account ID quickly, tap your Commander portrait in the top-left corner of the Sanctuary screen. Your numeric Account ID appears under your display name. Alternatively, open Settings and select Account to copy the number. Copy and paste the ID directly to avoid confusing numbers and letters, such as the digit "0" and capital letter "O."

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Common Redemption Errors and Failure Points

If a code returns an error, check for these common issues:

Spacing and Formatting: Codes are case-sensitive. When copying codes from external sources, ensure you do not copy leading or trailing spaces. The system treats extra spaces as invalid characters.
One-Time Use Limits: Each gift code can only be redeemed once per character. Secondary farm accounts tied to different IDs must submit separate redemptions.
Expiration Deadlines: Many codes operate on strict time limits and expire within 24 to 72 hours of release.
Regional Restrictions: Codes tied to regional releases or localized promotions—such as campaigns distributed under the regional title Puzzle of Z—may only work on specific server clusters.

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Managing Your Claimed Rewards

Once code rewards arrive in your mailbox, handle them strategically to maximize account growth:

Diamonds: Avoid spending free Diamonds on minor building rushes. Save them for events like Fortune Wheel, Joyful Gathering, or advancing VIP levels to unlock permanent gathering and march buffs.
Recruitment Coins: Hold recruitment coins in reserve until Tavern recruitment events run to earn milestone points.
Resource Crates: Keep Food, Wood, Steel, and Gas crates stored in your bag until you begin an upgrade. Crates cannot be stolen during enemy raids, and unopened Food crates will not be consumed by troop upkeep.