Clash of Clans Account Security Guide: How to Avoid Permanent Bans

To keep your Clash of Clans account safe from permanent bans, purchase Gems only through official store channels, maintain sole control of your account, and enable two-factor authentication on your Supercell ID. Supercell uses automated tracking and manual reviews to enforce a strict policy against financial fraud, account trading, and unauthorized access.

Buy Currency Only Through Official Channels

Purchasing Gems or offer packs from third-party websites is the leading cause of permanent account suspensions. Unauthorized sellers frequently use stolen credit cards to complete transactions. When the cardholder reports the fraud, the payment processor issues a chargeback. Supercell flags chargebacks as illicit financial activity, resulting in an immediate and irreversible ban on the receiving account.

If a third-party store promises discounted Gems, avoid it entirely. The temporary savings are not worth losing your village progress.

Do Not Share, Buy, or Sell Accounts

Sharing your login details or transferring account ownership directly violates the Terms of Service. Supercell tracks device hardware identifiers and IP address changes. Frequent geographical location shifts or simultaneous access from distant locations trigger security flags that can lock or ban the account.

Buying or selling accounts creates severe security and financial risks:

• Account Recovery Exploits: The original owner can contact Supercell support at any time to claim an account was stolen. By providing early creation details, purchase receipts, or original device information, they can regain access, leaving you without the account or your money.
• Permanent Termination: If support detects an account has been sold or transferred, they permanently close the account rather than returning it to either party.
• Shared Access Penalties: Allowing friends or service providers to log in to complete attacks or upgrade your Town Hall puts your village at risk of automated suspension.

Secure Your Supercell ID Against Phishing Scams

Phishing scams rely on deceptive messages promising free Gems, Town Hall boosts, or special clan roles in exchange for login credentials. Official support staff and developers will never ask for your password, Supercell ID verification codes, or recovery codes over social media, third-party chat apps, or in-game clan chat.

Protect your account by completing these essential steps:

1. Enable Two-Factor Authentication: Open your Supercell ID settings menu in the game and turn on two-factor authentication. This requires a secondary verification step whenever someone attempts to log in from a new device.
2. Store Recovery Codes Securely: Write down your offline recovery codes and keep them in a safe place. Never screenshot or share these codes with anyone.
3. Ignore Unofficial Offers: Disregard any website or message offering free in-game currency or claiming your account needs "verification."
4. Report Impersonators: Use the in-game reporting tool if a player claims to be a developer or support representative asking for your login information.