If you experience missing items, uncredited purchases, or gameplay glitches in Township, submit a support ticket directly through the in-game menu. Submitting your report inside the app automatically attaches essential account metadata, including your game build, device operating system, and unique town identification string, allowing customer support to locate your server logs.
How to Access In-Game Support
Do not submit reports through external app store reviews or web forms, as these channels cannot automatically verify your town data.
- Open Township and tap the Settings gear icon on the left side of the main screen.
- Select Help and Support.
- Select the category matching your issue, or tap the chat icon in the upper-right corner to open a direct support conversation.
Choosing the Right Issue Category
Selecting the correct category directs your request to the appropriate automated workflow or support queue, preventing delays caused by misrouted tickets.
| Issue Category | Common Scenarios | Required First Action |
|---|---|---|
| Missing Purchases | Real-money T-Cash purchases or Golden Ticket perks do not activate. | Have your official Google Play or Apple App Store receipt number ready. |
| Lost Inventory & Goods | Barn goods, building materials, or event tokens vanish after a sync error. | Record the specific item name, exact quantity lost, and approximate time. |
| Town Progress & Sync | Town level resets or fails to synchronize across connected devices. | Identify your linked platform account (Apple ID, Google Play, or Facebook). |
| Mini-Game & Event Glitches | Match-3 puzzle boards freeze, spent lives do not refresh, or leaderboards stall. | Take a screenshot of the frozen board or error state before closing the app. |
Information to Include in Your Report
When the support chat prompts you to describe the problem, provide concise, verifiable details:
- Missing assets: State the exact name and amount of the lost item or currency (such as 5 Red Paint cans or 30 T-Cash).
- Timestamp: Provide the date, local time, and your time zone when the loss occurred.
- Triggering action: Describe what you were doing immediately before the issue occurred (for example, upgrading the barn, completing a helicopter order, or finishing an event stage).
- Troubleshooting performed: State whether you restarted the game, rebooted your device, or switched internet connections.
- Visual evidence: Attach a full screenshot showing the issue. Keep your town level, coin total, and T-Cash counter visible to help agents cross-reference server records.
If the automated support bot responds with canned troubleshooting steps that do not resolve your problem, select the option indicating that the issue remains unresolved to forward the ticket to a human agent.
Post-Submission Guidelines
After your ticket is sent, follow these steps while waiting for customer support to investigate:
- Keep the app installed: Do not uninstall or reinstall Township unless an agent specifically instructs you to do so. Reinstalling can detach your device from the active support session.
- Do not submit duplicate tickets: Sending multiple reports about the same incident resets your place in the support queue.
- Monitor the Settings icon: When an agent replies, a notification badge appears on the Settings gear on your town screen.
- Check in-game mail: When an agent confirms a restoration, replacement goods or compensatory T-Cash are typically delivered directly to your account balance or through the in-game mailbox.
Free Township Codes
Current active codes and how to redeem them.
James Brown
James focuses on Android gaming on PC, emulator setup, controls, performance tuning, and practical troubleshooting for longer play sessions.
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Player Comments
137 players commented on this guide.
I wish I had read this before upgrading the wrong thing.
Can you add more details about strategy in a future update?
Good guide for Township players. The strategy part was useful.
This saved me time in the early game.