Candy Crush Saga: How to Transfer Progress to a New Device

To transfer your Candy Crush Saga progress to a new phone or tablet, link your game to a King account or Facebook profile on your original device, then log in using those exact credentials on your new device.

Step 1: Back Up Progress on Your Old Device

If you play as a guest without linking an account, your milestones remain stored only in your device's local memory. You must register an account to sync your progress to the game servers.

Open Candy Crush Saga on your old device and remain on the map screen.
Tap the Settings gear icon in the lower-left corner, or select your profile icon.
Select Save Your Progress or My Profile.
Choose Sign up with email to create a King account, or select Continue with Facebook.
Complete the sign-up or login prompts.
Connect to an active internet connection and complete or replay one stage (such as Level 1). Finishing a board forces the app to upload your latest level completion, high scores, and star ratings to the server.

A dedicated King account avoids potential connection issues caused by third-party social media platform updates or revoked permissions.

Step 2: Log In on Your New Device

Once your data is backed up, retrieve it on the new device before starting any new games.

Install Candy Crush Saga from the Apple App Store or Google Play Store.
Open the app to the title screen.
Tap Retrieve My Progress or Already have an account? Log in beneath the main play button. If the map opens directly, tap the Settings gear, select My Profile, and choose your login option.
Select the same login method you used on the old device (King account or Facebook) and enter your credentials.

After signing in, your map will automatically scroll to your highest completed level and restore your unlocked episodes.

What Data Transfers Across Devices

Account syncing moves your progression through the cloud, but specific inventory items remain tied to the hardware on which they were acquired.

Game Element	Transfers to New Device?	Transfer Conditions
Map Progress & Completed Levels	Yes	Syncs across all supported devices via King or Facebook login.
Star Ratings & High Scores	Yes	Stored on game servers under your account profile.
Gold Bars	Yes (Same OS Platform)	Carries over between matching operating systems (iOS to iOS, or Android to Android).
Boosters (Hammers, Color Bombs)	No	Stored locally in device memory; cannot migrate across installations.
Active Extra Lives	Partial	Stored extra lives reset locally; unopened inbox gifts may carry over.

Because consumable boosters do not move between devices, use your stockpile of Lollipop Hammers, Free Switches, and other saved boosters on challenging levels before permanently retiring your old phone.

How to Fix Sync Issues

If your new device loads at Level 1 or shows an earlier stage than you actually reached, your old device likely failed to sync recent clears.

Force a manual save: On the old phone, connect to a stable Wi-Fi network and replay any early level to victory. Passing the level prompts the game client to refresh your progress on the central server.
Restart the session: On the new device, open Settings, select My Profile, and log out. Close the Candy Crush Saga application completely, reopen it, and log back in.
Match login methods: Verify that you are not logged into an Apple ID or Google Play profile on one phone while using an email-based King account on the other.
Verify King User IDs: In the Settings menu on both phones, tap the King icon and scroll to find your numeric King User ID. If the numbers do not match, the devices are logged into two different accounts.

Do not wipe or uninstall the game from your old device until you confirm that your map progress and Gold Bar balance appear accurately on your new hardware.