RAID: Shadow Legends Promo Code Eligibility and Redemption Guide

Exclusive promo codes in RAID: Shadow Legends fail when an account does not match the specific age or activity criteria required by the promotion. While universal codes are open to all active accounts, specialized codes are restricted to either newly created accounts or dormant profiles returning after an extended absence. To redeem rewards successfully, you must match the code to your account status, observe input limits, and use the redemption method supported by your platform.

Plarium separates promo codes into three distinct tiers. Submitting a code from the wrong tier will result in an invalid or ineligible status notice.

Promo Code Tier	Eligibility Requirement	Restrictions	Typical Contents
Universal	All active accounts	Subject to standard expiration dates and entry lockouts	Energy refills, Silver, Arena keys, Multi-Battle attempts
New Player	Accounts under 72 hours old	Limited to one starter code per account; level caps apply	Epic Champion, starter gear sets, XP boosts, Silver
Returning Player	Dormant accounts with prolonged inactivity	Ineligible for active accounts with regular login history	Energy bundles, Skill Tomes, Rank-up materials, Silver

New Player Versus Returning Player Restrictions

New player codes must be entered during early account creation, typically within the first 72 hours of registration and before exceeding initial account level limits. Accounts can only benefit from a single new player code. Redeeming one starter promotion permanently bars that profile from activating any alternative starter code.

Returning player codes require a prolonged break in account activity, with no recorded logins, Clan interactions, or Dungeon runs during the qualifying absence window. Active players cannot trigger returning player rewards while maintaining daily play routines.

How to Redeem Codes by Platform

The entry path depends on your operating system due to mobile platform policies regarding external code redemption.

Android and Plarium Play (PC)

Open the left navigation drawer in the game client.
Select the Promo Codes tab.
Enter the code string exactly as published.
Confirm the entry to send items to the in-game mailbox.

iOS (iPhone and iPad)

Apple store guidelines prevent an in-game promo code tab from appearing inside the iOS client. Apple users must redeem codes externally:

Open your in-game profile menu and locate your Plarium ID under the Info tab.
Open a web browser and go to plarium.com/en/redeem/.
Enter your Plarium ID and the promo code.
Submit the form, then open the game client to collect the rewards from your inbox.

Avoiding the 24-Hour Input Lockout

The redemption system contains an automated security lockout to block brute-force attempts. Submitting three incorrect, expired, or ineligible codes in a row triggers a 24-hour block on your profile's redemption interface. During this lockout, the client rejects every submission, including fully valid universal codes.

To prevent triggering this lockout:

Match letter casing exactly, as code strings can be case-sensitive.
Confirm that a promotional code is still active before attempting entry.
Test only one uncertain code per session to preserve your remaining attempt threshold.
Allow the full 24-hour lockout window to expire if a block occurs, as entering codes during an active block can reset the timer.

Managing Claimed Rewards in Your Inbox

Once a code is successfully redeemed, the items transfer directly to your in-game inbox rather than your active inventory.

Review the expiration timers attached to each inbox reward before collecting them. Redeeming energy items immediately can push your energy counter over its maximum capacity, which freezes passive energy regeneration until the excess is spent. Retaining energy refills and XP boosts in the inbox allows you to activate them during targeted progression events—such as Champion Training Tournaments, Fusion Warm-ups, or Clan vs Clan matchups—without wasting passive regeneration.