How to Restore Lost Progress in Vita Mahjong After an Update

If your Vita Mahjong stage progression, coins, or statistics reset to Level 1 after updating or reinstalling the app, stop playing immediately. Completing new stages generates fresh local data that can overwrite your previous save file.

To restore your progress, re-authenticate your profile through the in-game Settings menu. If reconnecting your platform account does not immediately pull your puzzle history from the cloud, you will need your User ID to have customer support locate your data manually.

Reconnecting Your Cloud Account

Updates can expire session tokens or temporarily log you out of your device's native gaming network. Re-establishing this connection triggers the app to check remote servers for your previous save file.

Follow these steps to re-authenticate:

Open Vita Mahjong and stay on the home screen.
Tap the gear icon in the upper corner of the screen to enter Settings.
Check the sign-in status for Google Play Games (Android) or Game Center / Sign in with Apple (iOS).
If the service shows as disconnected, tap the button and select the email account associated with your previous progress.
If the game indicates you are already logged in, tap to disconnect, close the game from your app switcher, restart the app, and log back in.

If a prompt appears asking to resolve a save conflict between "Device Save" and "Cloud Save," compare the timestamps and level counts carefully. Choose the Cloud Save that shows your higher completed stage count.

Managing Local App Cache on Android

On Android devices, corrupted temporary cache files can block the app from reading your existing save files. Clearing the operational cache forces the system to reread valid profile directories without touching your actual account data.

Action	Navigation Path	Intended Result	Data Risk
Restart Device	Power button > Restart	Clears hanging background tasks	None
Clear App Cache	Settings > Apps > Vita Mahjong > Storage > Clear Cache	Removes temporary launch files	None; safe to use
Verify Permissions	Settings > Apps > Vita Mahjong > Permissions	Grants storage read/write access	None; required for saving
Clear App Data	Settings > Apps > Vita Mahjong > Storage > Clear Data	Completely resets the app to default	High; deletes local guest saves

Do not select Clear Data or Clear Storage if you played on an unlinked guest account. This action permanently deletes your local save files from the device.

Contacting Support with Your User ID

If cloud re-authentication does not resolve the reset, your historical progress may still exist on the game's servers under your account's unique identifier. Customer support can manually search for and restore your file if you provide the necessary details.

Before submitting a ticket, locate and record the following information:

User ID / Support ID: Open the Settings menu in Vita Mahjong. Scroll to the bottom of the screen to find your unique alphanumeric ID string. Write this code down or take a screenshot.
Store Receipts: If you purchased ad removal or item bundles, locate the digital receipt from Google Play or the Apple App Store. The transaction identifier (such as a Google GPA number) directly links your payment to your missing account profile.
Progress Details: Note your approximate level range (such as Level 450–500), recently unlocked tile themes, and the date you last played before the update.

Submit this information through the in-game Contact Us or Feedback button in Settings, or email the developer address listed on the official app store page. State clearly that your level counter reset after applying the latest update.

Preventing Future Save Loss

To protect your puzzle milestones against future updates:

Verify that Google Play Games or Apple Game Center is set to log in automatically when launching games.
Keep a screenshot of your Vita Mahjong Settings menu showing your User ID in your device's photo gallery so you always have access to your account number if the game resets.