How to Restore Lost Progress in Candy Crush Saga

To restore your lost Candy Crush Saga progress, sign back into the game using your original King account or linked Facebook profile. Opening a fresh install or experiencing a session timeout reverts the game client to a temporary guest account at Level 1. Re-authenticating your credentials prompts the app to download your completed levels, high scores, and map location directly from King's cloud servers.

Steps to Reconnect Your Account

You can retrieve your saved campaign directly through the in-game menus on mobile devices and desktop platforms.

1. Open Candy Crush Saga: Launch the game and stay on the main title screen.
2. Open the Account Menu: Tap the Settings gear icon in the corner of the screen, or tap the My Profile / Retrieve My Progress button.
3. Choose Your Original Sign-In Method: Select Log in with King or Continue with Facebook, depending on which service holds your past progress.
4. Enter Your Login Credentials: Provide the email address and password tied to your account. If you select Facebook, approve the prompt granting the app permission to access your profile.
5. Confirm Cloud Sync: Accept the prompt confirming your recovered profile to download your level progress and star ratings to the device.

Once the sync finishes, the game map will advance automatically from the starting area to your highest completed level.

Account Types and Restored Data

Candy Crush Saga separates profile data stored on remote servers from consumable items stored in your local device cache. Logging into your account restores server-side data, but local inventory does not carry over across reinstalls or device changes.

What Returns After Syncing

• Campaign Progress: All cleared episodes, unlocked milestones, and highest level numbers.
• Scores and Stars: High scores and three-star tier completions recorded on King servers.
• Gold Bars: Premium currency attached to your King or Facebook account profile.
• Social Connections: Linked friends list for sending and receiving extra lives.

What Does Not Transfer

• Inventory Boosters: Consumable items such as Color Bombs, Lollipop Hammers, and Free Switches are stored exclusively in local device memory and reset to zero after a reinstall.
• Active Timers: Running countdowns for unlimited lives expire in real time and do not transfer to new installs.
• In-Progress Events: Incomplete limited-time challenge ladders may reset if their local timers elapsed before reconnecting.

Troubleshooting Sync Issues

If logging in does not restore your map position, check the following failure points:

• Wrong Login Platform: Signing in with a King email account will not locate progress that was originally tied to a Facebook account, and vice versa. Verify which platform holds your historical save.
• Connection Handshake Errors: Weak internet connections can cause the game client to time out when fetching remote map files. Close the app completely, restart your device, verify your internet connection, and relaunch the game.
• Expired Facebook Permissions: If you use Facebook, open your Facebook account settings, navigate to Apps and Websites, and verify that Candy Crush Saga access is active rather than expired.

If your level map remains at Level 1 after verifying your credentials, submit a recovery ticket to King Customer Support:

1. Tap the Settings gear icon and select Help Center.
2. Navigate to My Game Progress, then choose Lost Progress.
3. Open a support ticket including your approximate level milestone, any purchase receipts for Gold Bars, and your Player ID number found at the bottom of the in-game profile menu.